Exchanges & Returns
YOUR RIGHT TO CANCEL
If you are a consumer, as defined in the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel within 7 working days of delivery of goods to you. You can do this by email before returning items for a full refund, or before the items are posted (within 3 working days).
RETURNS
If you are not entirely satisfied with your online purchase or need to exchange it for a different item please email us at manguette@manguette.com with your order number, name and address, details of the product, the reason for return, and whether you require an exchange or a refund. We will then advise you on how to proceed.
All items bought online must be returned to us within 14 days (21 days for international orders) from the date of purchase and customers will be responsible for the cost of return delivery. Where provided all Atelier Manguette packaging should be included in your return. We advise you to send back the item via secure delivery as we do not take responsibility for missing items. We will email you when your item has been received. If you return an item without notification we will simply hold onto it and await your contact.
Returns outside the 14 day period (21 days for international orders) may not be accepted. During the Christmas period we offer an extended return time – the deadline to return Christmas purchases ends on the 21st January. Our Christmas period starts on the 1st December and any purchases made before may not be considered for the Christmas returns.
Unfortunately we cannot accept returns on bespoke or made-to-order items unless the item is faulty or, pierced earrings for hygiene purposes. If a label tag is removed, the item will no longer be eligible for a refund. Items that appear worn or used will not be refunded and returned to the customer.
Please note our warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear. Any repairs due to the above are at the discretion of the company and will involve a charge.
Exchanges and refunds usually only take a few days to process. You will be fully refunded via your original method of payment within 14 days. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Returns are accepted if:
You have emailed us to notify us of your wish to return or exchange the item bought online.
The item is returned to us within 14 days (21 days for international orders) from the date of your invoice (we make allowances for Christmas and Bank Holidays etc). We allow 21 days for International orders.
The item is returned to us in the same condition as we dispatched it - unworn, with all the original packaging intact and all tags in place.
Please note that you only need to return the items you wish to exchange or receive a refund for. If an item is missing or damaged, please contact us at manguette@manguette.com as soon as possible with your order confirmation number at hand. Atelier Manguette cannot accept responsibility for items returned to us without a proof of purchase.
LATE RETURNS
You have 14 days (21 days for International orders) from the day of delivery to return your item along with your original invoice which is enclosed with all orders. Items received outside this time frame will not be eligible for refund. Any credit notes will be at our discretion.
SALE ITEMS
Sale or promotional items are non-refundable.