Order & Delivery

YOUR ORDER

Customers must be over 18. Your order is an offer to buy from Atelier Manguette. By placing an order, you agree to our Terms and Conditions. Your statutory rights are not affected. Please check your order carefully to ensure it is correct. Please supply us with all necessary information relating to the goods you order within a sufficient time to enable us to perform this contract. UK Tax legislation requires us to retain records of our sales for 5 years. We keep this data in accordance with our privacy policy and do not store credit card details under any circumstances.

UNAVAILABILITY

If any of the goods are unavailable, we will notify you as soon as possible and arrange a full refund via your original mode of payment.

COLOURS & STONES

We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display will be completely accurate. In addition, due to the natural quality of our stones there may be differences in size and form of our stones. All our products are handmade and therefore there may be slight inconsistencies.

DELIVERY

Atelier Manguette will aim to dispatch all items within 3 working days unless there is any doubt about a delivery address or an item is out of stock. We will contact you via email if that is the case. Please allow 4-5 working days for delivery within the UK and 7-8 working days for International orders. Delivery will be arranged to the address you specify on ordering. The delivery provider is Royal Mail or in some cases Fedex.

UK DELIVERY
Royal Mail Tracked 24. (From £4.02 Small items/ £5.46 Medium items)

  • Max 20kg

  • Tracking to delivery point.

  • Signature on delivery.

  • Next day delivery aim.

  • Compensation cover up to £100.

Royal Mail Tracked 48. (From £3.60 Small items/ £4.74 Medium items)

  • Max 20kg

  • Tracking to delivery point.

  • Signature on delivery.

  • Next day delivery aim.

  • Compensation cover up to £100.

Royal Mail Special Delivery Guaranteed by 9am.

  • Small items including up to £50 compensation for loss and damage - From £20.24.

  • Small items including up to £1000 compensation for loss and damage - From £22.44.

  • Small items including up to £2500 compensation for loss and damage - From £25.94.

  • Medium items including up to £50 compensation for loss and damage - From £22.89.

  • Medium items including up to £1000 compensation for loss and damage - From £25.09.

  • Medium items including up to £2500 compensation for loss and damage - From £28.59.

  • Full Tracking.

  • Signature on delivery.

  • Guaranteed next day by 9am.

Royal Mail Special Delivery Guaranteed by 1pm. (*Recommended)

  • Small items including up to £500 compensation for loss and damage - From £6.70.

  • Small items including up to £1000 compensation for loss and damage - From £7.70.

  • Small items including up to £2500 compensation for loss and damage - From £9.70.

  • Medium items including up to £500 compensation for loss and damage - From £7.50.

  • Medium items including up to £1000 compensation for loss and damage - From £8.50.

  • Medium items including up to £2500 compensation for loss and damage - From £10.50.

  • Full Tracking.

  • Signature on delivery.

  • Guaranteed next day by 1am.

INTERNATIONAL DELIVERY
Royal Mail International Tracked & Signed.

  • Small items including up to £50 compensation for loss and damage - EUROPE From £9.90/ OTHER From £14.34.

  • Small items including up to £250 compensation for loss and damage - EUROPE From £12.40/ OTHER From £16.84

  • Medium items including up to £50 compensation for loss and damage - EUROPE From £13.55/ OTHER From £24.68.

  • Medium items including up to £250 compensation for loss and damage - EUROPE From £16.05/ OTHER From £27.18.

  • Europe delivery aim - 3-5 working days (Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg).

  • Worldwide delivery aim - 5-7 days.

  • Fully Tracked to delivery point.

Fedex.

If you need to use Fedex rates vary from country to country so please get in contact with us on manguette@manguette.com and we will do our best to facilitate this.

Please ensure you chose the correct shipping service for your item you wish to purchase. We will not be held accountable for any additional cost that may incur.

All orders require a full valid postcode. We are not able to deliver to P.O boxes. If you provide an incorrect delivery address, we do not accept responsibility for the failure of an order to arrive. An extra delivery charge may become payable if you are not present to accept delivery. Risk of damage or loss to the goods passes to you on delivery or, if you wrongfully refuse delivery, when delivery is attempted.

Please email us at manguette@manguette.com if you have any further questions.

DUTIES AND TAXES

Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.